Balanced scorecard

A management dashboard that tracks customers, processes and people alongside the financials, so a good quarter cannot hide a weakening business.

Balanced scorecard in practice

Hypothetical: after an acquisition, new owners introduce a balanced scorecard that tracks customer retention and supplier relationships alongside revenue. They link the measures and targets to strategic objectives, rather than relying only on the monthly income statement.

Value creation plan · Progress review · Key-person risk · Offbeat Operating Rhythm · Governance cadence · Board pack · All of the glossary