19 leadership principles to strengthen lasting client relationships
Shayne Fitz-Coy contributed to Fast Company’s expert panel, “19 leadership principles to strengthen lasting client relationships.”
NOT FEARING THE HARD TRUTHS
Tell uncomfortable truths. When a client wanted a project 30% faster, my team wanted to say “yes” while knowing we couldn’t do it. Instead, I said, “We can’t do that, and here’s why.” There was a gasp, but they respected the honesty. We aligned on a realistic plan; they’ve become a huge booster since. Clients don’t want a mush of concessions; they want partners who serve their true interests.
Read the full panel on Fast Company →